来自[URL=http://isearchworldwide.com/]I Search Worldwide[/URL]的朋友Elain Xu发一条猎头职位，感兴趣的朋友请联系zilan_xu@hotmail.com。
The client needs two candidates.
Goal and mission:
A System Engineer has excellent and in-depth knowledge of a family of products (e.g. XXXVision CAS, iDTV & SMS, MediaGuard CAS). He is the recognised expert on that range of systems and is able to analyse and resolve complex problems under severe pressure. He recognises the importance of excellent customer relationships and is a good team player. He is highly motivated to develop his skills.
Responsibility:
•Strives to minimize the number of system failures and their impact on the customer
•Creatively develops workaround solutions using broad knowledge of XXXVision products when no other solution is viable
•Maintains a can-do attitude
•Is fascinated by new technology and products
•Handles most crisis situations confidently, is aware of customer consequences and knows when a call should be escalated
•Recognises possible product design faults or potential enhancements and readily communicates this feedback to senior System Engineers for validation
•Takes pride in solving customer problems effectively and is intolerant of poor quality work
•Lives up to customer expectations and updates them on changes
•Is respectful of and helpful to other engineers and enjoys gaining and sharing knowledge
•Attends training on products, services and behavioural skills related to the position
•Provides tuition on XXXVision products to customers and to XXXVision Engineers, under the managerial responsibility of the Head of Training
•Participates in Hotline turns, under the managerial responsibility of the Head of Helpdesk/Hotline
Authority
Unit: System Engineering China
Reporting line:
Reporting to: Head of System Engineering
Interfaces
•Information to and from Customers using live communication, conference calls and e-mail reports
•Collaborations with Regional Offices’ staff for problem solving, regular statuses and final report
•Collaboration with Product Development for bug reporting and problem solving
•Regular communication with Service Office to keep the resource planning up-to-date
•Daily contact with Program/Deployment Manager to inform on current status and plan the next steps of a project
Skills
•Is recognised to have excellent knowledge of a set of XXXVision products
•2-3 years experience of on-site diagnosis and repair.
•Mostly self-reliant, but requires direction under some situations.
•Has a good telephone manner and remote diagnosis skills.
•Is fluent in English or is ready to dedicate the necessary effort to reach and maintain the minimum level of the First Certificate of English (Cambridge)
•Recognised expertise in the UNIX platforms and Windows NT/2000.
•Ability to perform complex queries on Oracle or Sybase databases.
•Recognised ability to analyse TCP/IP networking problems.
•Ability to demonstrate certain XXXVision products or to provide training on them.
•Demonstrates good communication skills and reasonable inter-personal skills.
•Working knowledge of the Ticketing and Remote access tools.
•Ability to complete problem analysis and do troubleshooting of simple multi-cluster systems.
•Demonstrates high customer service awareness.
•Works effectively under pressure.
